What to Expect When Ordering Online

Standard timeline

In-stock items ship within 2 business days of payment. Made-to-order and custom pieces take longer because they are actually made after you order, and we will tell you the timeline before you pay.

Custom and made-to-order

If a piece is made for you, there is an approval step. We produce or render the piece, send it to you, and wait for your written approval before finishing. Approval confirms size, stone specification and price.

This matters: an order is an offer to purchase, and if you approve the render we use that as confirmation of the specification. Please read the render carefully before approving.

Shipping

US standard shipping is free on all orders and is insured with signature on delivery. You get tracking by email as soon as the label is created. Full details on our shipping policy.

International shipping is available worldwide. Duties and import fees are not collected at checkout and are assessed on delivery by the carrier.

Returns

You have 30 days from delivery to return eligible items unworn, in original condition, with any certificates included. Personalised, engraved and custom items are final sale. Full terms on our refund policy.

We will not pressure you to keep a piece. If it is not right, send it back.

If something arrives wrong

Contact us within 48 hours of delivery with photographs. We arrange repair, replacement or refund, and we cover the return postage where the item arrived damaged or incorrect.

Questions before you order

We would rather answer a question before an order than replace a ring after. Ask anything through the contact page, or read the buying guide first.