Contact us

Talk to a jeweler. We answer questions directly rather than routing you through a scripted funnel, and you are not committing to anything by asking.

What to ask about

• Custom design — bring a budget range and any reference images. See book a consultation and custom jewelry design.
• A specific stone — ask for the full 4C specification and the grading report number, and verify it with the laboratory yourself. See diamond certification.
• Understanding diamonds — we would rather explain something twice than have you buy the wrong thing. Start at diamond education.
• An existing order — include your order number.
• Returns, warranty, or repairs — see returns and warranty first, the answer is often already there.

How to reach us

Email: [OWNER: confirm support email]
Phone: [OWNER: confirm public support phone]
[OWNER: confirm support hours and timezone]

[OWNER: confirm US address to publish]

What to expect

We aim to reply to emails within one business day. If your question is about a specific stone, the fastest route is to send the product link or the report number.

Viewing a diamond

If you are deciding between stones, we strongly encourage viewing the actual diamond rather than relying on photographs or renders. Contact us and we will arrange it. This matters most for step cuts like emerald and Asscher, which look substantially different in different lighting, and it is the only way to be confident about clarity. See 3D ring design for the limits of what a render can show you.

Before you write

Some of the most common questions are already answered, and a quick read may save you a round trip: how pricing works, lab-grown vs. natural, the 4C's, and ring sizing.

Frequently asked questions

How quickly will I hear back?

We aim to reply to emails within one business day. Messages that include an order number or a stone's report number are usually answered faster because we can look up the specifics.

Do I have to buy something to get advice?

No. If we think a different stone, a different shape, or no purchase at all serves you better, we will say so. We would rather answer honestly than sell you the wrong thing.