Returns & exchanges

We want you to be confident. Here is exactly what you can return, and for how long.

Our commitment

[OWNER: confirm return window in days]-day return window from the date your order is delivered.

What can be returned

Standard in-stock jewelry can be returned unworn in its original condition, with all packaging and documentation, within the return window. Return shipping must be insured.

What cannot be returned

The following are final sale, because they cannot be resold in resaleable condition:

• Custom-designed and CAD-rendered rings (made to your specifications)
• Engagement rings that have been resized
• Pierced body jewelry
• Items that have been engraved, altered, or physically damaged
• Items showing wear beyond reasonable inspection on receipt

[OWNER: confirm restocking fee] may apply to non-custom in-stock returns.

How to start a return

Email [OWNER: confirm support email] with your order number and the reason for the return. Do not ship anything back until we send you a return authorization and instructions. Unannounced returns are frequently delayed in intake and can be refused, which costs you time.

Refund timing

Refunds are issued to the original payment method once the returned item has been received and inspected. Your bank may take an additional few business days to post the credit. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for sizing errors on standard items. Custom pieces are excluded. If you need a different size, contact us first — resizing a ring is a real service and we would rather do it correctly than have you buy a second ring.

Frequently asked questions

Can I return a custom engagement ring?

No. Custom rings built to your CAD-approved specifications are final sale. Because you approve the design before production, the size, stone, and setting are exactly what you chose. If something is genuinely wrong with the workmanship, that is different from a change of mind, and we will address it under warranty.

What if my ring does not fit after resize?

Free resizing within the first year for standard rings. Contact us and we will arrange it.