Privacy Policy

Last updated: [OWNER: set the policy effective date]

[OWNER: confirm legal entity name] ("ELARIS," "we," "us") operates [OWNER: confirm US return/importer address]. This policy explains what personal information we collect through this website, why we collect it, and what choices you have.

Information we collect

• Information you provide — name, email address, shipping and billing address, phone number, and any content you send us in messages or custom design requests.
• Order information — the products you purchase, ring specifications, and any custom design files you submit. We retain these to service your warranty, resize, or repair requests, and to meet legal record-keeping obligations.
• Payment information — we do not store full card numbers. Payments are processed by third-party payment processors, which retain card data under their own policies.
• Technical data — IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies.
• Communications — if you contact us by email, phone, or chat, we retain that correspondence.

How we use information

To process and fulfill orders; to communicate about your order, design consultation, or support request; to provide warranty and lifetime service; to detect fraud and prevent abuse; to comply with legal obligations; and to send marketing where you have consented or where otherwise permitted. We do not sell your personal information.

Cookies and analytics

We use cookies for essential site function, cart persistence, and analytics. Where analytics tools are used, they are configured to respect consent requirements. You can control cookies through your browser settings; disabling them may affect checkout functionality.

How we share information

With service providers who support fulfillment, payments, shipping, hosting, and customer service, under contractual confidentiality obligations. With authorities where required by law. With a buyer in connection with a corporate transaction, in which case we will notify affected customers. We do not sell or rent your personal information.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to object to processing. California residents have specific rights under the CCPA/CPRA, and residents of states with comprehensive privacy laws have similar rights.

To exercise any of these, email [OWNER: confirm support email]. We will verify your identity before fulfilling a request. We will not discriminate against you for exercising a privacy right.

Data retention and security

We retain order records as required for tax, accounting, and warranty purposes. We use commercially reasonable safeguards, but no method of transmission or storage is completely secure.

Children

This site is not directed to children under 13 and we do not knowingly collect their personal information.

Changes and contact

We may update this policy and will post the revised version with an updated date. Questions about this policy, our privacy practices, or to file a complaint: [OWNER: confirm support email].