Refund policy

Refund Policy

30-Day Money Back Guarantee

At Elaris Jewels, your satisfaction matters. If you are not satisfied with your purchase, you may return eligible items in their original, unworn condition within 30 days of delivery for a refund or an exchange.

Return Eligibility

To qualify for a return:

  • The item must be unworn and in its original condition
  • Original packaging, certificates, and documentation must be included
  • The return request must be initiated within 30 days of delivery

Items That Cannot Be Returned

The following items are final sale, because they cannot be resold in resaleable condition:

  • Personalized jewelry
  • Engraved items
  • Custom-made and made-to-order pieces
  • Pierced body jewelry
  • Items that have been resized
  • Clearance and final sale items
  • Items damaged, altered, or showing wear beyond reasonable inspection on receipt

How to Return

  1. Email contact@elarisjewels.com with your order number and the item you wish to return.
  2. We reply within 1 business day with a return authorisation number and the returns address.
  3. Ship the item insured, in its original packaging, with any certificate included.
  4. Return postage is your responsibility. We recommend a tracked, insured service and keeping your receipt.

Where to Send Returns

Send returns to our returns centre:

583 Battery St, Seattle, WA 98121, United States
Attn: Returns
Order number: [your order number]
contact@elarisjewels.com

Do not ship returns to any address shown on your original shipping label.

Refund Processing

Inspections are completed within 5 business days of a return arriving at our facility. Once approved, the refund is issued to your original payment method. Your bank or card issuer typically takes a further 5 to 10 business days to post it. We email you when the refund is issued.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately at contact@elarisjewels.com within 48 hours of delivery, with photographs. We will arrange a repair, replacement, or refund, and we cover the return postage for items that arrived damaged or incorrect.